Business Central Support Services
Your central point of contact for Business Central support requests and improvement needs.
We welcome new customers looking for Business Central support. Contact our team to discuss your current environment, support needs and the arrangements required before submitting support requests.
Once your solution is in production, our support department will be your central point of contact for support requests and improvement needs.
Authorized contacts can submit requests by email at support@synergia365.com. A support portal will also be available, and each request will be assigned to the appropriate team.
Business Central support: common questions
Can you help if another partner implemented our system?
Yes. We welcome new customers. Contact our team first so we can review your environment, understand your needs and agree on support arrangements before you submit tickets.
What should an authorized contact include in a request?
Describe the affected process, company and environment, the steps that reproduce the issue, any error message, and the impact on operations. Include relevant screenshots with confidential information removed. Never send passwords or access codes by email.
How do I distinguish an incident from an improvement?
An incident concerns a process that is not working as expected. An improvement concerns a change to how your team uses the solution. Explain the expected result and business impact so the appropriate team can assess the request.
What are your support hours?
Our support hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern Time. Response commitments and support arrangements should be confirmed with our team for your environment.
Are you planning an upgrade or migration?
Explore our Dynamics NAV and Business Central migration approach. For an assessment of your current solution before deciding on next steps, see our Dynamics NAV and Business Central audit.